Click on the  icon to access the Shipment Dialog. 

1. Enter the email of the customer / owner of the item (in case you matched the found item with an inquiry, the email is loaded automatically).

2. You can choose a standard size for the package or change the measurements in the Edit Shipment Details tab.

3. To grant the customer access to the Handling Gateway, you need to enter the weight of the package. 

If you want to charge Handling Fees or Packaging Fees, you can enter the values in the according fields.

You can use two more ways to return an item in the shipment dialog.

By choosing the Manual Shipment and Payment Information, you are redirected to the Handling Gateway Page to pay for the shipment. You have to enter the measurements beforehand.

With Payment Request, you don't have to enter any measurements. The customer receives a link to enter their shipping information on the payment page. This service is intended to be used to send letters. You then only request the amount required to fulfill the service.