Knowledge Base

Home » Knowledge Base » Matching Undo a Match

Knowledge Base Matching

Undo a Match

Admin Matching 19 Views

If you confirmed a match by mistake, you can remove it again.

  1. Open the found record (or the match in Matching).
  2. Remove the match.
  3. Check the status of the item and the inquiry. Custom statuses are not reset automatically – set them back manually.

Tip: If you were unsure about a match in the first place, use the favourite star instead of confirming it. A wrongly removed suggestion ("X") can also be undone.

Was this answer helpful?

0 out of 0 found this helpful