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Knowledge Base General

Troubleshooting

Admin General 479 Views
When experiencing an issue that is isolated to your computer and the browser, you may need to clear the browser cache. For example, if you recently updated the logo on your homepage and your colleague can see the changes on their computer, but you can't, clearing your cache is a good first troubleshooting step.

The process for clearing your cache is different for every browser. You can check to make sure your browser is supported by Lost and Found Software.

 

Here's documentation from all the major browsers on how to clear their cache:

» Google Chrome
» Safari
» Mozilla Firefox
» Microsoft Edge

Quick checks (updated 2026)

  • Check System Status first.
  • Wait until the page has fully loaded before clicking, and click buttons only once.
  • Never use the browser back button during a handout or save.
  • After changes by your administrator, press Ctrl+F5.
  • Text from Word looks wrong? Paste with Ctrl+Shift+V.
  • Still stuck? See: Reporting an Issue to Support.
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