Colours in the found item list show the state of an entry at a glance. Knowing them helps you decide what to do next.

• Green – Active: the item is in storage and its storage period is still running.
• Grey – Expired: the "Storage until" date has passed. The item is still in your office and is still included in matching. Archive it once it has physically left the office (donation, police, destroyed …).
• Black – Archived / deactivated: the item was returned, handed over or archived with a reason.
• Orange – Sub-entry: an item inside a container (e.g. a credit card in a wallet), numbered /1, /2 …
• Pink (in Matching) – Customer claimed: the customer claimed the item in the public portal (100 % match).

Good to know

• Grey items do not disappear by themselves. Process them in Resubmission or with a task list or scan list.
• If expired items are missing from your list, check whether an "expired" filter is set.