Before you report an issue, check System Status. Then submit a ticket via Support → Submit Ticket (or by email).

What support needs

• A full-screen screenshot including the address bar (URL)
• The entry ID of the affected record
• Device and browser
• The steps you took, in order

Quick fixes to try first

• Wait until the page has fully loaded before you click.
• Click buttons only once – double-clicks can create duplicates.
• After a change by your administrator (e.g. new labels), press Ctrl+F5 to reload.
• Text pasted from Word looks odd? Paste with Ctrl+Shift+V.
• A typed ID cannot be found? Check for spaces before or after it. New items take about a minute to appear in full-text search.