Settings - Company Settings - General Setting - Matching

You can edit basic matching settings in the Lost and Found Software. The prioritization of matching attributes can be customized via the Category Management.

Variance of lost and found date (in days):

Sometimes items aren't always found the day they're lost. Sometimes customers get the date wrong. Determine the deviation from the exact date you allow here.

Lower boundary of owner name matching (in %) 

Determine the minimum percentage names must match to have them displayed in your matching results.

Lower boundary of display matching results (in %) 

Determine the minimum percentage attributes (of found items and customer inquiries) must match to have them displayed in your matching results.

Good to know

• Threshold: the minimum score a suggestion needs to be shown. A lower threshold shows more (but weaker) suggestions.
• Date window: how many days around the loss date are compared.
• Attribute weighting: which attributes count more.
• Success mail: can be switched on or off. Customers cannot reply to it, so most organisations contact the owner through the communication module instead.