Shipment Dialog 

Click on the  icon to access the Shipment Dialog.

Enter the email of the customer / owner of the item (in case you matched the found item with an inquiry, the email is loaded automatically).
You can choose a standard size for the package or change the measurements in the Edit Shipment Details tab.
To send the customer the access to the Handling Gateway, you need to enter the weight of the package.
If you want to charge Handling Fees or Packaging Fees, you can enter the values in the according fields. (The default value can be set up in the Handling Gateway Settings.) 

Handling Gateway Workflow

Workflow summary (updated 2026)

• Measure the finished package, not the item, and enter the real weight – otherwise the carrier may charge extra or reject the parcel.
• The customer receives a link, confirms the address, chooses a rate and pays. Only after payment does the label (and customs documents for international shipments) appear.
• Print the label, then mark the shipment packed and labelled.
• Mark handed over to carrier once the carrier has picked up the parcel. This closes the case and counts it as returned.
• Customer needs a different address in another state or country? Refund the shipment and send a new link.