Templates are sent to customers in your name, so check them carefully.

1. Go to Settings → Communication → Templates.
2. Paste text with Ctrl+Shift+V (plain text) and format it in the editor – text pasted directly from Word brings hidden formatting.
3. Insert links and variables with the link button of the editor.
4. Save and preview the template in a second browser tab.

Clean-up checklist

Especially when templates were copied from another location, check every template for:

• the right language
• the right logo and location details
• working links to terms and privacy