Found items often contain personal data. These rules protect owners and your organisation.

• Never photograph or upload identity documents (passports, ID cards, driving licences). Record the document type and the name instead.
• Use "Remove sensitive data" when the image recognition shows personal information.
• Never state cash amounts or other details that only the owner should know in messages.
• Use your own login. Your actions are logged in the item history and the Master History.
• Delete bank details after a refund.

Why nothing is deleted

Records are never deleted by staff, so every step can be traced. Retention rules set by your administrator delete or anonymise old records automatically after the defined period. Anonymised records keep the statistics but no personal data.