Privacy Policy
Last Updated: January 5, 2025
Introduction
This privacy policy (“Policy”) explains how getsteroo GmbH in Germany (“Company,” “we,” “us,” “our”) collects, uses, and protects personal data when you access or use the website https://www.lostandfoundsoftware.com and https://www.handlinggateway.com (the “Website”).
We are committed to handling your personal data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the ePrivacy Directive, and other international privacy standards.
Purposes of Processing
What is personal data?
Personal data includes any information that identifies or can reasonably be linked to an identifiable individual, such as your name, address, email address, phone number, account details, and device information.
Lawful bases for processing (GDPR)
We process personal data under one or more of the following lawful bases:
- your consent;
- performance of a contract with you;
- compliance with legal obligations;
- legitimate interests (e.g., Website functionality, security, internal analytics).
Why do we need your personal data?
Certain personal data is necessary to provide Website functionality, fulfill your requests, and deliver our services. If you do not agree with the processing terms described in this Policy, please discontinue use of the Website.
Communication Preferences
By providing your mobile number to Smart Solutions Ltd, you agree that you may receive periodic text messages from us regarding your inquiries, orders, or updates about our products and services. Standard text messaging rates may apply as provided by your mobile carrier.
Opt-Out of Text Messages:
If you wish to opt out of receiving text messages from us, you can do so at any time. To stop receiving text messages, please reply “STOP” to any text message you receive from Smart Solutions Ltd. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to start receiving messages again, you can sign up as you did the first time.
Assistance with Text Messages:
If at any time you forget what keywords are supported, just text “HELP” to the number from which you received the messages. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
Please note that opting out of receiving text messages may impact your use of our services, as certain notifications and updates may only be provided via SMS.
Privacy and Data Sharing
Your personal information is used only to enhance our services. We do not share your data with any third party.Smart Solutions Ltd is committed to protecting your privacy. We do not share, sell, rent, or lease your personal data to any third parties for their marketing purposes.
Any information collected on this site will be kept strictly confidential and will not be disclosed to any third party without your prior consent, except as required by law.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Collecting Your Personal Data
We collect personal data in the following ways:
- Information You Provide. This includes data submitted during account registration, communication with us, participation in programs, purchases, or customer support requests.
- Information from Social Networking Services. If you link your account to a social network (SNS), we may receive information that you authorize via your SNS settings. You may revoke access at any time within the SNS platform.
- Information Automatically Collected. We collect device and usage information through cookies and similar technologies, such as browser type, IP address, pages viewed, time spent on the Website, and referring URLs.
- No Automated Decision-Making. We do not engage in automated decision-making that produces legal or similarly significant effects.
Cookies
What are cookies?
Cookies are small data files stored on your device that help improve performance, functionality, and analytics.
Cookie Categories
| Type of Cookie | Purpose |
| Essential Cookies | Necessary for Website security, page loading, and core functionality. |
| Functionality Cookies | Remember preferences such as language, login details, and custom settings. |
| Analytics and Performance Cookies | Provide aggregated usage statistics to help us improve the Website’s performance. For example, Google Analytics. |
| Advertising Cookies | Used to present content relevant to user interests. Personal data from these cookies is not used to identify individuals. |
| Social Media Cookies | Enable functions such as embedded content or interaction with social media tools. |
Cookie Consent (GDPR/ePrivacy)
Non-essential cookies are only used when you provide consent through the Website’s cookie banner.
Disabling Cookies
You may disable cookies via your browser settings; however, certain Website features may not function correctly.
Using Your Personal Data
We may use your personal data to:
- operate, maintain, and improve the Website;
- manage your account and communicate with you;
- provide customer support;
- send technical notices, alerts, and updates;
- send permitted marketing messages (with opt-out capability);
- process payments and transactions;
- protect the integrity and security of our systems;
- comply with legal obligations.
Disclosure of Your Personal Data
We disclose personal data only in the following situations:
- Service Providers. We disclose personal data to service providers who assist with payment processing, hosting, analytics, communication delivery, security, or customer support. They may use personal data solely to perform their contracted services.
- External Websites. Our Website may link to external sites. Their privacy practices are independent of ours. Please review their policies before submitting data.
User Generated Content
Any information posted publicly on the Website may become publicly accessible. Exercise caution when sharing personal information in public areas.
Security
We use technical and organizational measures to protect personal data. However, no system is completely secure. Contact us immediately if you suspect unauthorized access to your information.
Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law.
Our Policy on Children
The Website is not directed to individuals under 16. If personal data of a minor has been collected without authorization, please contact us and we will promptly delete it.
Your Rights
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that inaccurate or incomplete data be corrected.
- Deletion: You may request deletion of your personal data under certain conditions.
- Restriction: You may request restricted processing of your personal data.
- Portability: You may request transfer of your data to another provider.
- Objection: You may object to certain processing activities, including marketing.
- Opt-Out of Marketing: You may opt out of marketing emails and SMS at any time.
- CPRA Rights (California): Residents may also request disclosures about data categories, correction, deletion, and the right to limit data use.
We may require identity verification before processing your request.
Complaints
If you have concerns about our data practices, you may contact us. If unsatisfied, you may contact your local data protection authority.
Contact Information
If you have questions or requests regarding this Policy, please contact us through the information provided on our Website.